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Support Services & Resources

July 21, 2016
  • Useful Contacts
  • Material Aid & Emergency Relief
  • Useful Links

Emergencies

Ambulance, Fire and Police Ph: 000
Ambulance, Fire and Police (Mobile Phone) Ph: 112
Poison Information Ph: 131 126

Helpful Numbers

Counselling Services
Alcoholics Anonymous Ph: 03 9429 1833
Beyond Blue (Anxiety and Depression Support)
www.beyondblue.org.au/getsupport
Ph: 1300 224 636
Centre Against Sexual Assault
www.casv.org.au
Ph: 1800 806 292 or 03 9687 8637
Child Protection Crisis Line Ph: 131 278
DirectLine (Drug and Alcohol Counselling) Ph: 1800 888 236
Gamblers Help Line
www.gamblinghelponline.org.au
Ph: 1800 858 858
Grief Line (Counselling Support Services)
www.griefline.org.au
Ph: 1800 845 745 or 03 9935 7400
Kid’s Help Line
www.kidshelpline.com.au
Ph: 1800 551 800
Lifeline (24 hrs Personal Crisis Counselling, information and referral)
www.lifeline.org.au
Ph: 13 11 14
LifeWorks (Relationship Counselling and Education Services)
www.lifeworks.com.au
Ph: 1300 543 396 or 03 8650 6200
Men’s Line (Support for Men through separation) Ph: 1300 789 978
Narcotics Anonymous Ph: 03 9429 1833
Parent Line Ph: 132 289
Sexual Assault Crisis Line Ph: 1800 806 292 or 03 9349 1766
Smoking Quit Line Ph: 13 78 48
Sudden Infant Death Syndrome Ph: 1800 240 400
Suicide Helpline
www.suicideline.org.au
Ph: 1300 651 251
Turning Point (Drug and Alcohol) Ph: 03 8413 8413
Victims of Crime Helpline
www.victimsofcrime.vic.gov.au
Ph: 1800 819 817
Victorian Foundation of the Survivors of Torture Ph: 03 9388 0022

Consumer Rights and Protection

Consumer Affairs Victoria Ph: 1300 558 181
444 Swanston St, Carlton 3053 (North-West)
www.consumer.vic.gov.au
Ph: 03 9094 2200
Ombudsman Victoria
Lvl 1, North Tower, 459 Collins St, Melbourne 3000
www.ombudsman.vic.gov.au
Ph: 1800 806 314 or 03 9613 6222
Public Transport Ombudsman
www.ptovic.com.au
Ph: 1800 466 865
Residential Tenancy Line Ph: 1800 136 716
Victorian Civil and Administrative Tribunal (VCAT)
55 King St, Melbourne 3000
www.vcat.vic.gov.au
Ph: 03 9628 9830

Crisis Accommodation

Crisis Accommodation Info Line Ph: 1800 627 727
Homeless Advocacy Service Ph: 1800 066 256

Financial Services

Financial Ombudsmans Services
www.fos.org.au
Ph: 1300 780 808
Find a Financial Counsellor Ph: 1800 007 007
Good Shepherd (Loans)
www.goodshepherdmicrofinance.org.au
Ph: 03 9419 5477
Money Help Phone Financial Counselling
www.moneyhelp.org.au
Ph: 1800 007 007
Money & Mental Health – Practical Financial Skills to Manage Money
www.finty.com/resources/managing-money-pressures/

Health Services

Aids Line Ph: 1800 133 392
Cancer Help Line Ph: 131 120
Family Planning Clinic Ph: 03 9429 1177
Health Services Commissioner
www.health.vic.gov.au
Ph: 1300 582 113
Hepatitis C Line Ph: 1800 800 241
Medicines Line
www.nps.org.au
Ph: 1300 633 424
Melbourne Sexual Health Centre Ph: 1800 032 017 or 03 9347 0244
Mental Health Referral Ph: 1300 732 211
Mental Health Triage (North/West area) Ph: 1300 874 243
Needle Exchange Ph: 1800 170 556
Nurse On Call – 24 hrs helpline
www.health.vic.gov.au/nurseoncall
Ph: 1800 606 024
PAMS (Pharmacotherapy, advocacy, medication and support) Ph: 1800 443 844
SANE Australia (Mental Health Info and Referral) Ph 1800 688 382
Women’s Health Victoria Ph: 1800 133 321 or 03 9662 3755

Guide to Menstrual Cycles & Mental Health
www.yoppie.com/pages/menstrual-cycles-mental-health

Victorian Aboriginal Health Services Ph: 03 9419 3000
Youth Substance Abuse Service Ph: 1800 014 446

Legal Services

Brimbank Melton Community Legal Centre
Suite 3, Lvl 1, 358 Main Road West, St Albans 3021
Lvl 1, 31-35 McKenzie St, Melton 3337
www.communitywest.org.au
Ph: 03 8312 2000
Ph: 03 9747 5240
Fairwork Australia
www.fairwork.gov.au
Ph: 131 394
Federation Community Legal Centres (Vic) Inc.
www.community.law.org.au
Ph: 03 9652 1500
Flemington & Kensington Community Legal Centre Inc.
22 Bellair St, Kensington 3031
www.communitylaw.org.au/flemingtonkensington
Ph: 03 9376 4355
Jobwatch Employment Rights Legal Centre
www.jobwatch.org.au
Ph: 03 9662 1933
Justice Connect
www.justiceconnect.org.au
Ph: 03 8636 4400
Moonee Valley Legal Service
13A Wingate Ave, Ascot Vale 3032
www.mvls.org.au
Ph: 03 9376 7929
Social Security Rights Victoria
www.ssrv.org.au
Ph: 03 9416 1111
Western Community Legal Centre (Free legal assistance & financial counselling)
Lvl 1, 72 Buckley St, Footscray 3011
1/8 Watton St, Werribee 3030
www.footscrayclc.org.au
Ph: 03 9689 8444
Ph: 03 9749 7720
Women’s Legal Resource Centre Ph: 03 9642 0877
Women’s Legal Service Victoria
Lvl 10, 277 William St, Melbourne 3000
www.womenslegal.org.au
Ph: 1800 133 302 or 03 8622 0600
Victorian Law Foundation
Lvl 5, 43 Hardware Lane, Melbourne 3000
www.victorianlawfoundation.org.au
Ph: 03 9604 8100
Victoria Legal Aid – Legal Help
350 Queen St, Melbourne 3000 (Central Office)
Lvl 1, Bldg 1, 1100 Pascoe Vale Rd, Broadmeadows 3047 (North-West)
1/474 Ballarat Rd, Sunshine 3020 (West)
www.legalaid.vic.gov.au
Ph: 1300 792 387
Ph: 03 9302 8777
Ph: 03 9300 5333
Young Peoples Legal Rights Centre
www.youthlaw.asn.au
Ph: 03 9611 2412

Women’s Services

McAuley Community Services for Women (Women & Family Violence Support)
www.mcauleycsw.org.au
Ph: 03 9283 8900
Post and Ante Natal Depression Association Ph: 03 9429 4600
Women’s Domestic Violence Crisis Service
www.dvvic.org.au
Ph: 1800 015 188 or 03 9373 0123
Women’s Information and Referral Exchange
www.wire.org.au
Ph: 1300 134 130 or 03 9921 0878
Women’s Refuge Referral Service Ph: 1800 015 188 or 03 9329 8433

Other Helpful Numbers

Connect Hearing (Hearing Services for Pensioners)
www.connecthearing.com.au
Ph: 1300 656 858
National Relay Service (Deaf, hearing or speech impairment) Ph: 1800 555 677
Translating and Interpreting Services Ph: 131 450
Victorian Equal Opportunity & Human Rights Commission
Lvl 3, 204 Lygon St, Carlton 3053
www.humanrightscommission.vic.gov.au
Ph: 1300 292 153
Youth Central (Office of Youth)
50 Lonsdale St, Melbourne 3000
www.youthcentral.vic.gov.au

Emergency Relief & Material Aid Support Services

Make sure that you ring for an appointment before attending, or may be turned away. Services require Healthcare card as ID; you may have to live in their catchment area to access the service. If you are homeless or in crisis accommodation they may waive their policy around catchment.

Altona Community Information Centre Hobson’s Bay
5 Sargood St, Altona
Mon-Fri 10am – 3pm
Referral service only
Ph: 9398 5207
Anglicare – Lazarus Centre
St. Peter’s Church Hall, 15 Gisbourne St, East Melbourne
Daily breakfast 7.30-8.30am and BBQ every Friday 11am, clothes, toiletries
Ph: 9419 3288
Anglicare – St Marks Community Centre
250 George St, Fitzroy
Daily
Daily lunch, tea & Coffee, food parcels, showers, toiletries, washing machines and dryers
Ph: 9419 3288
Brotherhood of St Laurence – Coolibah Centre
67A Brunswick St, Fitzroy
Food (free breakfast, lunch $3.00, afternoon tea 20c), showers, laundry facilities
Ph: 9483 1345
Caroline Chisholm Society
12 Shuter St, Moonee Ponds
Mon-Fri 9am-5pm
Assitance with baby food, formulas, food vouchers for parents with children under 2 years
Ph: 9361 7000
Cohealth
53 Victoria St, Melbourne
Shower facilities
Ph: 9411 4333
DouttaGalla Community Health Services
12 Gower St, Kensington
Emergency food vouchers, food cheques, limited emergency assistance available for people in financial distress
Ph: 8378 1600
Essendon Citizens’ Advice Bureau
Clocktower Centre, 1 Pascoe Vale Rd, Moonee Ponds
Mon, Tues & Fri 11am-2.30pm (by appointment only)
Food vouchers/parcels for residents of Ascot Vale, Essendon, Maribyrnong and Moonee Ponds
Ph: 9370 4533
Footscray Outreach Mission
Mon-Fri 9.30am-3pm
310 Barkly St, Footscray
Food vouchers & parcels, medical prescriptions
93 Geelong Rd, Footscray
Mon-Fri 9am-3pm
Food vouchers & parcels, medical prescriptions
Ph: 9689 3515
Glenroy Community Information Centre
7 Belair Ave, Glenroy
Mon-Thurs 10am-3pm
Food parcels, Met tickets. Referral service
Ph: 9768 1600
Hanover Southbank
52 Haig St, South Melbourne
Laundry facilities
Ph: 9699 4566
Laverton Community Centre
Cnr Crown St and Railway Ave, Laverton
Mon, Wed & Fri 10am-1pm
Food vouchers, travel vouchers, chemist assistance, assistance with some bills, community café & on-site meals for residents of Hobson’s Bay.
Ph: 9369 4866 or 9369 2726
Living Room Primary Health Services
7-9 Hosier Lane, Melbourne
Tea/coffee & snacks, chill out space, Centrelink, emergency assistance
Ph: 9945 2100 or 1800 440 188
Melbourne City Mission
214 Nicholson St, Footscray
Mon-Fri 9am-4pm
Pharmaceutical assistance
Ph: 9687 4997
Melbourne Youth Support Services (Youth 15-25 years)
19 King St, Melbourne
Mon-Fri 9am-8pm; Sat-Sun 10am-6pm
Referral for food vouchers/parcels and crisis accommodation
Ph: 9614 3688
North Yarra Community Health
75 Brunswick St, Fitzroy
Café meals program, showers
Ph: 9411 3555
North Yarra Community Health – Inner Space
4 Johnson St, Collingwood
Breakfast program, phone, shower, laundry facilities
Ph: 9468 2800
Ozanam Community Centre
268 Abbotsford St, North Melbourne
Mon-Fri
Breakfast 9.15-10am, Lunch 12-1pm $2 per meal & Weddinner 6-6.45pm, shower, laundry facilities
Ph: 9329 6733
Presbyterian and Scot’s Church Joint Mission
26 Norwood St, Flemington
Coffee, clothes & blankets, books
Ph: 9376 3777
Sacred Heart Mission
87 Rey St, St Kilda
Breakfast, showers, laundry facilities, emergency financial aid
Ph: 9537 1166
Salvation Army Community and Support Services
209 Watton St, Werribee
Mon, Tues, Thurs & Fri 9.30am-2pm
Food vouchers & parcels
Ph: 9731 1344
Salvation Army Crisis Centre
29 Grey St, St Kilda
Mon-Fri10am for singles; 10.45am for families
Food vouchers & parcels
Ph: 9536 7777
Salvation Army Essendon
CnrBuckly St & Mt Alexander Rd, Essendon
Mon, Wed & Fri 10.30am-12.30pm
Food vouchers & parcels
Ph: 9375 3249
Salvation Army Family Support
69 Bourke St, Melbourne
Food parcels by appointment
Ph: 9653 3213
St Mark’s Community Centre
250 George St, Fitzroy
Mon-Fri 10am-4pm
Drop in centre, food parcels, showers for homeless and asylum seekers
Ph: 9419 3288
St. Mary’s House of Welcome
165-169 Brunswick St, Fitzroy
Breakfast 8.30am, morning tea 10.30am, lunch 12.30pm (3 course meal, $2.50), afternoon tea 3pm, showers
Ph: 9417 6497
The Market Place
69 Bourke St, Melbourne
No cost supermarket: food, toiletries, clothing, shower
The Salvation Army Worship and Community Centre
108 Queen St, Altona
Tues-Thurs 10am-2pm
Food vouchers for residents of Altona, Altona Meadows/West and Seaholme
Ph: 9398 1954
Traveller’s Aid
Southern Cross Station, Spencer St, Melbourne
Mon-Fri 10am-4pm, Sat & Sun 12-4pm
Emergency assistance with travel arrangements and costs
Ph: 9670 2873
Uniting Care – SunshineMission
32 Withers St, Sunshine
Tues-Fri 10am-12.30pm
Food parcels for residents of Brimbank(once every 8 weeks)
Ph: 9311 5900
Walker Close Community Centre
180 Millers Rd, Altona North
Wed 10am-1pm
Food parcels
Ph: 9318 0521
Werribee Support and Housing
19 Duncan’s Rd, Werribee
Mon & Fri 10am-2pm
Must have referral from local agency or Centrelink: Food vouchers
Ph: 9742 6452
Wesley Footscray Outreach
93 Geelong Rd, Footscray
Mon-Fri 9.30am-3pm
Food vouchers/parcels, assistance with utility bills, prescriptions, clothing for residents of City of Maribyrnong
Ph: 9689 3515
Wombat Housing and support services
191 Melrose St, North Melbourne
Material aid program for residents in the Inner West
Food parcels access every 8 weeks on Thurs 2-4pm.
Ph: 8327 2222 or 1800 887 775

Local Councils

  • Hobson Bay
  • Maribyrnong
  • Moonee Valley
  • Wyndham City

Government Agencies

  • Department of Health & Human Services
  • Department of Education
  • Better Health Channel
  • My Gov

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