Emergencies
| Ambulance, Fire and Police | Ph: 000 |
| Ambulance, Fire and Police (Mobile Phone) | Ph: 112 |
| Poison Information | Ph: 131 126 |
Helpful Numbers
| Counselling Services | |
| Alcoholics Anonymous | Ph: 03 9429 1833 |
| Beyond Blue (Anxiety and Depression Support) www.beyondblue.org.au/getsupport |
Ph: 1300 224 636 |
| Centre Against Sexual Assault www.casv.org.au |
Ph: 1800 806 292 or 03 9687 8637 |
| Child Protection Crisis Line | Ph: 131 278 |
| DirectLine (Drug and Alcohol Counselling) | Ph: 1800 888 236 |
| Gamblers Help Line www.gamblinghelponline.org.au |
Ph: 1800 858 858 |
| Grief Line (Counselling Support Services) www.griefline.org.au |
Ph: 1800 845 745 or 03 9935 7400 |
| Kid’s Help Line www.kidshelpline.com.au |
Ph: 1800 551 800 |
| Lifeline (24 hrs Personal Crisis Counselling, information and referral) www.lifeline.org.au |
Ph: 13 11 14 |
| LifeWorks (Relationship Counselling and Education Services) www.lifeworks.com.au |
Ph: 1300 543 396 or 03 8650 6200 |
| Men’s Line (Support for Men through separation) | Ph: 1300 789 978 |
| Narcotics Anonymous | Ph: 03 9429 1833 |
| Parent Line | Ph: 132 289 |
| Sexual Assault Crisis Line | Ph: 1800 806 292 or 03 9349 1766 |
| Smoking Quit Line | Ph: 13 78 48 |
| Sudden Infant Death Syndrome | Ph: 1800 240 400 |
| Suicide Helpline www.suicideline.org.au |
Ph: 1300 651 251 |
| Turning Point (Drug and Alcohol) | Ph: 03 8413 8413 |
| Victims of Crime Helpline www.victimsofcrime.vic.gov.au |
Ph: 1800 819 817 |
| Victorian Foundation of the Survivors of Torture | Ph: 03 9388 0022 |
Consumer Rights and Protection
| Consumer Affairs Victoria | Ph: 1300 558 181 |
| 444 Swanston St, Carlton 3053 (North-West) www.consumer.vic.gov.au |
Ph: 03 9094 2200 |
| Ombudsman Victoria Lvl 1, North Tower, 459 Collins St, Melbourne 3000 www.ombudsman.vic.gov.au |
Ph: 1800 806 314 or 03 9613 6222 |
| Public Transport Ombudsman www.ptovic.com.au |
Ph: 1800 466 865 |
| Residential Tenancy Line | Ph: 1800 136 716 |
| Victorian Civil and Administrative Tribunal (VCAT) 55 King St, Melbourne 3000 www.vcat.vic.gov.au |
Ph: 03 9628 9830 |
Crisis Accommodation
| Crisis Accommodation Info Line | Ph: 1800 627 727 |
| Homeless Advocacy Service | Ph: 1800 066 256 |
Financial Services
| Financial Ombudsmans Services www.fos.org.au |
Ph: 1300 780 808 |
| Find a Financial Counsellor | Ph: 1800 007 007 |
| Good Shepherd (Loans) www.goodshepherdmicrofinance.org.au |
Ph: 03 9419 5477 |
| Money Help Phone Financial Counselling www.moneyhelp.org.au |
Ph: 1800 007 007 |
| Money & Mental Health – Practical Financial Skills to Manage Money www.finty.com/resources/managing-money-pressures/ |
Health Services
| Aids Line | Ph: 1800 133 392 |
| Cancer Help Line | Ph: 131 120 |
| Family Planning Clinic | Ph: 03 9429 1177 |
| Health Services Commissioner www.health.vic.gov.au |
Ph: 1300 582 113 |
| Hepatitis C Line | Ph: 1800 800 241 |
| Medicines Line www.nps.org.au |
Ph: 1300 633 424 |
| Melbourne Sexual Health Centre | Ph: 1800 032 017 or 03 9347 0244 |
| Mental Health Referral | Ph: 1300 732 211 |
| Mental Health Triage (North/West area) | Ph: 1300 874 243 |
| Needle Exchange | Ph: 1800 170 556 |
| Nurse On Call – 24 hrs helpline www.health.vic.gov.au/nurseoncall |
Ph: 1800 606 024 |
| PAMS (Pharmacotherapy, advocacy, medication and support) | Ph: 1800 443 844 |
| SANE Australia (Mental Health Info and Referral) | Ph 1800 688 382 |
| Women’s Health Victoria | Ph: 1800 133 321 or 03 9662 3755 |
|
Guide to Menstrual Cycles & Mental Health |
|
| Victorian Aboriginal Health Services | Ph: 03 9419 3000 |
| Youth Substance Abuse Service | Ph: 1800 014 446 |
Legal Services
| Brimbank Melton Community Legal Centre Suite 3, Lvl 1, 358 Main Road West, St Albans 3021 Lvl 1, 31-35 McKenzie St, Melton 3337 www.communitywest.org.au |
Ph: 03 8312 2000 Ph: 03 9747 5240 |
| Fairwork Australia www.fairwork.gov.au |
Ph: 131 394 |
| Federation Community Legal Centres (Vic) Inc. www.community.law.org.au |
Ph: 03 9652 1500 |
| Flemington & Kensington Community Legal Centre Inc. 22 Bellair St, Kensington 3031 www.communitylaw.org.au/flemingtonkensington |
Ph: 03 9376 4355 |
| Jobwatch Employment Rights Legal Centre www.jobwatch.org.au |
Ph: 03 9662 1933 |
| Justice Connect www.justiceconnect.org.au |
Ph: 03 8636 4400 |
| Moonee Valley Legal Service 13A Wingate Ave, Ascot Vale 3032 www.mvls.org.au |
Ph: 03 9376 7929 |
| Social Security Rights Victoria www.ssrv.org.au |
Ph: 03 9416 1111 |
| Western Community Legal Centre (Free legal assistance & financial counselling) Lvl 1, 72 Buckley St, Footscray 3011 1/8 Watton St, Werribee 3030 www.footscrayclc.org.au |
Ph: 03 9689 8444 Ph: 03 9749 7720 |
| Women’s Legal Resource Centre | Ph: 03 9642 0877 |
| Women’s Legal Service Victoria Lvl 10, 277 William St, Melbourne 3000 www.womenslegal.org.au |
Ph: 1800 133 302 or 03 8622 0600 |
| Victorian Law Foundation Lvl 5, 43 Hardware Lane, Melbourne 3000 www.victorianlawfoundation.org.au |
Ph: 03 9604 8100 |
| Victoria Legal Aid – Legal Help 350 Queen St, Melbourne 3000 (Central Office) Lvl 1, Bldg 1, 1100 Pascoe Vale Rd, Broadmeadows 3047 (North-West) 1/474 Ballarat Rd, Sunshine 3020 (West) www.legalaid.vic.gov.au |
Ph: 1300 792 387 Ph: 03 9302 8777 Ph: 03 9300 5333 |
| Young Peoples Legal Rights Centre www.youthlaw.asn.au |
Ph: 03 9611 2412 |
Women’s Services
| McAuley Community Services for Women (Women & Family Violence Support) www.mcauleycsw.org.au |
Ph: 03 9283 8900 |
| Post and Ante Natal Depression Association | Ph: 03 9429 4600 |
| Women’s Domestic Violence Crisis Service www.dvvic.org.au |
Ph: 1800 015 188 or 03 9373 0123 |
| Women’s Information and Referral Exchange www.wire.org.au |
Ph: 1300 134 130 or 03 9921 0878 |
| Women’s Refuge Referral Service | Ph: 1800 015 188 or 03 9329 8433 |
Other Helpful Numbers
| Connect Hearing (Hearing Services for Pensioners) www.connecthearing.com.au |
Ph: 1300 656 858 |
| National Relay Service (Deaf, hearing or speech impairment) | Ph: 1800 555 677 |
| Translating and Interpreting Services | Ph: 131 450 |
| Victorian Equal Opportunity & Human Rights Commission Lvl 3, 204 Lygon St, Carlton 3053 www.humanrightscommission.vic.gov.au |
Ph: 1300 292 153 |
| Youth Central (Office of Youth) 50 Lonsdale St, Melbourne 3000 www.youthcentral.vic.gov.au |
Emergency Relief & Material Aid Support Services
Make sure that you ring for an appointment before attending, or may be turned away. Services require Healthcare card as ID; you may have to live in their catchment area to access the service. If you are homeless or in crisis accommodation they may waive their policy around catchment.
| Altona Community Information Centre Hobson’s Bay 5 Sargood St, Altona Mon-Fri 10am – 3pm Referral service only |
Ph: 9398 5207 |
| Anglicare – Lazarus Centre St. Peter’s Church Hall, 15 Gisbourne St, East Melbourne Daily breakfast 7.30-8.30am and BBQ every Friday 11am, clothes, toiletries |
Ph: 9419 3288 |
| Anglicare – St Marks Community Centre 250 George St, Fitzroy Daily Daily lunch, tea & Coffee, food parcels, showers, toiletries, washing machines and dryers |
Ph: 9419 3288 |
| Brotherhood of St Laurence – Coolibah Centre 67A Brunswick St, Fitzroy Food (free breakfast, lunch $3.00, afternoon tea 20c), showers, laundry facilities |
Ph: 9483 1345 |
| Caroline Chisholm Society 12 Shuter St, Moonee Ponds Mon-Fri 9am-5pm Assitance with baby food, formulas, food vouchers for parents with children under 2 years |
Ph: 9361 7000 |
| Cohealth 53 Victoria St, Melbourne Shower facilities |
Ph: 9411 4333 |
| DouttaGalla Community Health Services 12 Gower St, Kensington Emergency food vouchers, food cheques, limited emergency assistance available for people in financial distress |
Ph: 8378 1600 |
| Essendon Citizens’ Advice Bureau Clocktower Centre, 1 Pascoe Vale Rd, Moonee Ponds Mon, Tues & Fri 11am-2.30pm (by appointment only) Food vouchers/parcels for residents of Ascot Vale, Essendon, Maribyrnong and Moonee Ponds |
Ph: 9370 4533 |
| Footscray Outreach Mission Mon-Fri 9.30am-3pm 310 Barkly St, Footscray Food vouchers & parcels, medical prescriptions 93 Geelong Rd, Footscray Mon-Fri 9am-3pm Food vouchers & parcels, medical prescriptions |
Ph: 9689 3515 |
| Glenroy Community Information Centre 7 Belair Ave, Glenroy Mon-Thurs 10am-3pm Food parcels, Met tickets. Referral service |
Ph: 9768 1600 |
| Hanover Southbank 52 Haig St, South Melbourne Laundry facilities |
Ph: 9699 4566 |
| Laverton Community Centre Cnr Crown St and Railway Ave, Laverton Mon, Wed & Fri 10am-1pm Food vouchers, travel vouchers, chemist assistance, assistance with some bills, community café & on-site meals for residents of Hobson’s Bay. |
Ph: 9369 4866 or 9369 2726 |
| Living Room Primary Health Services 7-9 Hosier Lane, Melbourne Tea/coffee & snacks, chill out space, Centrelink, emergency assistance |
Ph: 9945 2100 or 1800 440 188 |
| Melbourne City Mission 214 Nicholson St, Footscray Mon-Fri 9am-4pm Pharmaceutical assistance |
Ph: 9687 4997 |
| Melbourne Youth Support Services (Youth 15-25 years) 19 King St, Melbourne Mon-Fri 9am-8pm; Sat-Sun 10am-6pm Referral for food vouchers/parcels and crisis accommodation |
Ph: 9614 3688 |
| North Yarra Community Health 75 Brunswick St, Fitzroy Café meals program, showers |
Ph: 9411 3555 |
| North Yarra Community Health – Inner Space 4 Johnson St, Collingwood Breakfast program, phone, shower, laundry facilities |
Ph: 9468 2800 |
| Ozanam Community Centre 268 Abbotsford St, North Melbourne Mon-Fri Breakfast 9.15-10am, Lunch 12-1pm $2 per meal & Weddinner 6-6.45pm, shower, laundry facilities |
Ph: 9329 6733 |
| Presbyterian and Scot’s Church Joint Mission 26 Norwood St, Flemington Coffee, clothes & blankets, books |
Ph: 9376 3777 |
| Sacred Heart Mission 87 Rey St, St Kilda Breakfast, showers, laundry facilities, emergency financial aid |
Ph: 9537 1166 |
| Salvation Army Community and Support Services 209 Watton St, Werribee Mon, Tues, Thurs & Fri 9.30am-2pm Food vouchers & parcels |
Ph: 9731 1344 |
| Salvation Army Crisis Centre 29 Grey St, St Kilda Mon-Fri10am for singles; 10.45am for families Food vouchers & parcels |
Ph: 9536 7777 |
| Salvation Army Essendon CnrBuckly St & Mt Alexander Rd, Essendon Mon, Wed & Fri 10.30am-12.30pm Food vouchers & parcels |
Ph: 9375 3249 |
| Salvation Army Family Support 69 Bourke St, Melbourne Food parcels by appointment |
Ph: 9653 3213 |
| St Mark’s Community Centre 250 George St, Fitzroy Mon-Fri 10am-4pm Drop in centre, food parcels, showers for homeless and asylum seekers |
Ph: 9419 3288 |
| St. Mary’s House of Welcome 165-169 Brunswick St, Fitzroy Breakfast 8.30am, morning tea 10.30am, lunch 12.30pm (3 course meal, $2.50), afternoon tea 3pm, showers |
Ph: 9417 6497 |
| The Market Place 69 Bourke St, Melbourne No cost supermarket: food, toiletries, clothing, shower |
|
| The Salvation Army Worship and Community Centre 108 Queen St, Altona Tues-Thurs 10am-2pm Food vouchers for residents of Altona, Altona Meadows/West and Seaholme |
Ph: 9398 1954 |
| Traveller’s Aid Southern Cross Station, Spencer St, Melbourne Mon-Fri 10am-4pm, Sat & Sun 12-4pm Emergency assistance with travel arrangements and costs |
Ph: 9670 2873 |
| Uniting Care – SunshineMission 32 Withers St, Sunshine Tues-Fri 10am-12.30pm Food parcels for residents of Brimbank(once every 8 weeks) |
Ph: 9311 5900 |
| Walker Close Community Centre 180 Millers Rd, Altona North Wed 10am-1pm Food parcels |
Ph: 9318 0521 |
| Werribee Support and Housing 19 Duncan’s Rd, Werribee Mon & Fri 10am-2pm Must have referral from local agency or Centrelink: Food vouchers |
Ph: 9742 6452 |
| Wesley Footscray Outreach 93 Geelong Rd, Footscray Mon-Fri 9.30am-3pm Food vouchers/parcels, assistance with utility bills, prescriptions, clothing for residents of City of Maribyrnong |
Ph: 9689 3515 |
| Wombat Housing and support services 191 Melrose St, North Melbourne Material aid program for residents in the Inner West Food parcels access every 8 weeks on Thurs 2-4pm. |
Ph: 8327 2222 or 1800 887 775 |
Local Councils
Government Agencies
