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Support Services & Resources

July 21, 2016
  • Useful Contacts
  • Material Aid & Emergency Relief
  • Useful Links

Emergencies

Ambulance, Fire and Police Ph: 000
Ambulance, Fire and Police (Mobile Phone) Ph: 112
Poison Information Ph: 131 126

Helpful Numbers

Counselling Services
Alcoholics Anonymous Ph: 03 9429 1833
Beyond Blue (Anxiety and Depression Support)
www.beyondblue.org.au/getsupport
Ph: 1300 224 636
Centre Against Sexual Assault
www.casv.org.au
Ph: 1800 806 292 or 03 9687 8637
Child Protection Crisis Line Ph: 131 278
DirectLine (Drug and Alcohol Counselling) Ph: 1800 888 236
Gamblers Help Line
www.gamblinghelponline.org.au
Ph: 1800 858 858
Grief Line (Counselling Support Services)
www.griefline.org.au
Ph: 1800 845 745 or 03 9935 7400
Kid’s Help Line
www.kidshelpline.com.au
Ph: 1800 551 800
Lifeline (24 hrs Personal Crisis Counselling, information and referral)
www.lifeline.org.au
Ph: 13 11 14
LifeWorks (Relationship Counselling and Education Services)
www.lifeworks.com.au
Ph: 1300 543 396 or 03 8650 6200
Men’s Line (Support for Men through separation) Ph: 1300 789 978
Narcotics Anonymous Ph: 03 9429 1833
Parent Line Ph: 132 289
Sexual Assault Crisis Line Ph: 1800 806 292 or 03 9349 1766
Smoking Quit Line Ph: 13 78 48
Sudden Infant Death Syndrome Ph: 1800 240 400
Suicide Helpline
www.suicideline.org.au
Ph: 1300 651 251
Turning Point (Drug and Alcohol) Ph: 03 8413 8413
Victims of Crime Helpline
www.victimsofcrime.vic.gov.au
Ph: 1800 819 817
Victorian Foundation of the Survivors of Torture Ph: 03 9388 0022

Consumer Rights and Protection

Consumer Affairs Victoria Ph: 1300 558 181
444 Swanston St, Carlton 3053 (North-West)
www.consumer.vic.gov.au
Ph: 03 9094 2200
Ombudsman Victoria
Lvl 1, North Tower, 459 Collins St, Melbourne 3000
www.ombudsman.vic.gov.au
Ph: 1800 806 314 or 03 9613 6222
Public Transport Ombudsman
www.ptovic.com.au
Ph: 1800 466 865
Residential Tenancy Line Ph: 1800 136 716
Victorian Civil and Administrative Tribunal (VCAT)
55 King St, Melbourne 3000
www.vcat.vic.gov.au
Ph: 03 9628 9830

Crisis Accommodation

Crisis Accommodation Info Line Ph: 1800 627 727
Homeless Advocacy Service Ph: 1800 066 256

Financial Services

Financial Ombudsmans Services
www.fos.org.au
Ph: 1300 780 808
Find a Financial Counsellor Ph: 1800 007 007
Good Shepherd (Loans)
www.goodshepherdmicrofinance.org.au
Ph: 03 9419 5477
Money Help Phone Financial Counselling
www.moneyhelp.org.au
Ph: 1800 007 007
Money & Mental Health – Practical Financial Skills to Manage Money
www.finty.com/resources/managing-money-pressures/

Health Services

Aids Line Ph: 1800 133 392
Cancer Help Line Ph: 131 120
Family Planning Clinic Ph: 03 9429 1177
Health Services Commissioner
www.health.vic.gov.au
Ph: 1300 582 113
Hepatitis C Line Ph: 1800 800 241
Medicines Line
www.nps.org.au
Ph: 1300 633 424
Melbourne Sexual Health Centre Ph: 1800 032 017 or 03 9347 0244
Mental Health Referral Ph: 1300 732 211
Mental Health Triage (North/West area) Ph: 1300 874 243
Needle Exchange Ph: 1800 170 556
Nurse On Call – 24 hrs helpline
www.health.vic.gov.au/nurseoncall
Ph: 1800 606 024
PAMS (Pharmacotherapy, advocacy, medication and support) Ph: 1800 443 844
SANE Australia (Mental Health Info and Referral) Ph 1800 688 382
Women’s Health Victoria Ph: 1800 133 321 or 03 9662 3755

Guide to Menstrual Cycles & Mental Health
www.yoppie.com/pages/menstrual-cycles-mental-health

Victorian Aboriginal Health Services Ph: 03 9419 3000
Youth Substance Abuse Service Ph: 1800 014 446

Legal Services

Brimbank Melton Community Legal Centre
Suite 3, Lvl 1, 358 Main Road West, St Albans 3021
Lvl 1, 31-35 McKenzie St, Melton 3337
www.communitywest.org.au
Ph: 03 8312 2000
Ph: 03 9747 5240
Fairwork Australia
www.fairwork.gov.au
Ph: 131 394
Federation Community Legal Centres (Vic) Inc.
www.community.law.org.au
Ph: 03 9652 1500
Flemington & Kensington Community Legal Centre Inc.
22 Bellair St, Kensington 3031
www.communitylaw.org.au/flemingtonkensington
Ph: 03 9376 4355
Jobwatch Employment Rights Legal Centre
www.jobwatch.org.au
Ph: 03 9662 1933
Justice Connect
www.justiceconnect.org.au
Ph: 03 8636 4400
Moonee Valley Legal Service
13A Wingate Ave, Ascot Vale 3032
www.mvls.org.au
Ph: 03 9376 7929
Social Security Rights Victoria
www.ssrv.org.au
Ph: 03 9416 1111
Western Community Legal Centre (Free legal assistance & financial counselling)
Lvl 1, 72 Buckley St, Footscray 3011
1/8 Watton St, Werribee 3030
www.footscrayclc.org.au
Ph: 03 9689 8444
Ph: 03 9749 7720
Women’s Legal Resource Centre Ph: 03 9642 0877
Women’s Legal Service Victoria
Lvl 10, 277 William St, Melbourne 3000
www.womenslegal.org.au
Ph: 1800 133 302 or 03 8622 0600
Victorian Law Foundation
Lvl 5, 43 Hardware Lane, Melbourne 3000
www.victorianlawfoundation.org.au
Ph: 03 9604 8100
Victoria Legal Aid – Legal Help
350 Queen St, Melbourne 3000 (Central Office)
Lvl 1, Bldg 1, 1100 Pascoe Vale Rd, Broadmeadows 3047 (North-West)
1/474 Ballarat Rd, Sunshine 3020 (West)
www.legalaid.vic.gov.au
Ph: 1300 792 387
Ph: 03 9302 8777
Ph: 03 9300 5333
Young Peoples Legal Rights Centre
www.youthlaw.asn.au
Ph: 03 9611 2412

Women’s Services

McAuley Community Services for Women (Women & Family Violence Support)
www.mcauleycsw.org.au
Ph: 03 9283 8900
Post and Ante Natal Depression Association Ph: 03 9429 4600
Women’s Domestic Violence Crisis Service
www.dvvic.org.au
Ph: 1800 015 188 or 03 9373 0123
Women’s Information and Referral Exchange
www.wire.org.au
Ph: 1300 134 130 or 03 9921 0878
Women’s Refuge Referral Service Ph: 1800 015 188 or 03 9329 8433

Other Helpful Numbers

Connect Hearing (Hearing Services for Pensioners)
www.connecthearing.com.au
Ph: 1300 656 858
National Relay Service (Deaf, hearing or speech impairment) Ph: 1800 555 677
Translating and Interpreting Services Ph: 131 450
Victorian Equal Opportunity & Human Rights Commission
Lvl 3, 204 Lygon St, Carlton 3053
www.humanrightscommission.vic.gov.au
Ph: 1300 292 153
Youth Central (Office of Youth)
50 Lonsdale St, Melbourne 3000
www.youthcentral.vic.gov.au

Emergency Relief & Material Aid Support Services

Please see the attached for the latest updated emergency relief services in the West  Metro area of Melbourne, changes in response to COVID-19: western-region-emergency-relief-services-covid-19-update-27-august-2021

Local Councils

  • Hobson Bay
  • Maribyrnong
  • Moonee Valley
  • Wyndham City

Government Agencies

  • Department of Health & Human Services
  • Department of Education
  • Better Health Channel
  • My Gov

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