Emergencies
Ambulance, Fire and Police | Ph: 000 |
Ambulance, Fire and Police (Mobile Phone) | Ph: 112 |
Poison Information | Ph: 131 126 |
Helpful Numbers
Counselling Services | |
Alcoholics Anonymous | Ph: 03 9429 1833 |
Beyond Blue (Anxiety and Depression Support) www.beyondblue.org.au/getsupport |
Ph: 1300 224 636 |
Centre Against Sexual Assault www.casv.org.au |
Ph: 1800 806 292 or 03 9687 8637 |
Child Protection Crisis Line | Ph: 131 278 |
DirectLine (Drug and Alcohol Counselling) | Ph: 1800 888 236 |
Gamblers Help Line www.gamblinghelponline.org.au |
Ph: 1800 858 858 |
Grief Line (Counselling Support Services) www.griefline.org.au |
Ph: 1800 845 745 or 03 9935 7400 |
Kid’s Help Line www.kidshelpline.com.au |
Ph: 1800 551 800 |
Lifeline (24 hrs Personal Crisis Counselling, information and referral) www.lifeline.org.au |
Ph: 13 11 14 |
LifeWorks (Relationship Counselling and Education Services) www.lifeworks.com.au |
Ph: 1300 543 396 or 03 8650 6200 |
Men’s Line (Support for Men through separation) | Ph: 1300 789 978 |
Narcotics Anonymous | Ph: 03 9429 1833 |
Parent Line | Ph: 132 289 |
Sexual Assault Crisis Line | Ph: 1800 806 292 or 03 9349 1766 |
Smoking Quit Line | Ph: 13 78 48 |
Sudden Infant Death Syndrome | Ph: 1800 240 400 |
Suicide Helpline www.suicideline.org.au |
Ph: 1300 651 251 |
Turning Point (Drug and Alcohol) | Ph: 03 8413 8413 |
Victims of Crime Helpline www.victimsofcrime.vic.gov.au |
Ph: 1800 819 817 |
Victorian Foundation of the Survivors of Torture | Ph: 03 9388 0022 |
Consumer Rights and Protection
Consumer Affairs Victoria | Ph: 1300 558 181 |
444 Swanston St, Carlton 3053 (North-West) www.consumer.vic.gov.au |
Ph: 03 9094 2200 |
Ombudsman Victoria Lvl 1, North Tower, 459 Collins St, Melbourne 3000 www.ombudsman.vic.gov.au |
Ph: 1800 806 314 or 03 9613 6222 |
Public Transport Ombudsman www.ptovic.com.au |
Ph: 1800 466 865 |
Residential Tenancy Line | Ph: 1800 136 716 |
Victorian Civil and Administrative Tribunal (VCAT) 55 King St, Melbourne 3000 www.vcat.vic.gov.au |
Ph: 03 9628 9830 |
Crisis Accommodation
Crisis Accommodation Info Line | Ph: 1800 627 727 |
Homeless Advocacy Service | Ph: 1800 066 256 |
Financial Services
Financial Ombudsmans Services www.fos.org.au |
Ph: 1300 780 808 |
Find a Financial Counsellor | Ph: 1800 007 007 |
Good Shepherd (Loans) www.goodshepherdmicrofinance.org.au |
Ph: 03 9419 5477 |
Money Help Phone Financial Counselling www.moneyhelp.org.au |
Ph: 1800 007 007 |
Money & Mental Health – Practical Financial Skills to Manage Money www.finty.com/resources/managing-money-pressures/ |
Health Services
Aids Line | Ph: 1800 133 392 |
Cancer Help Line | Ph: 131 120 |
Family Planning Clinic | Ph: 03 9429 1177 |
Health Services Commissioner www.health.vic.gov.au |
Ph: 1300 582 113 |
Hepatitis C Line | Ph: 1800 800 241 |
Medicines Line www.nps.org.au |
Ph: 1300 633 424 |
Melbourne Sexual Health Centre | Ph: 1800 032 017 or 03 9347 0244 |
Mental Health Referral | Ph: 1300 732 211 |
Mental Health Triage (North/West area) | Ph: 1300 874 243 |
Needle Exchange | Ph: 1800 170 556 |
Nurse On Call – 24 hrs helpline www.health.vic.gov.au/nurseoncall |
Ph: 1800 606 024 |
PAMS (Pharmacotherapy, advocacy, medication and support) | Ph: 1800 443 844 |
SANE Australia (Mental Health Info and Referral) | Ph 1800 688 382 |
Women’s Health Victoria | Ph: 1800 133 321 or 03 9662 3755 |
Guide to Menstrual Cycles & Mental Health |
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Victorian Aboriginal Health Services | Ph: 03 9419 3000 |
Youth Substance Abuse Service | Ph: 1800 014 446 |
Legal Services
Brimbank Melton Community Legal Centre Suite 3, Lvl 1, 358 Main Road West, St Albans 3021 Lvl 1, 31-35 McKenzie St, Melton 3337 www.communitywest.org.au |
Ph: 03 8312 2000 Ph: 03 9747 5240 |
Fairwork Australia www.fairwork.gov.au |
Ph: 131 394 |
Federation Community Legal Centres (Vic) Inc. www.community.law.org.au |
Ph: 03 9652 1500 |
Flemington & Kensington Community Legal Centre Inc. 22 Bellair St, Kensington 3031 www.communitylaw.org.au/flemingtonkensington |
Ph: 03 9376 4355 |
Jobwatch Employment Rights Legal Centre www.jobwatch.org.au |
Ph: 03 9662 1933 |
Justice Connect www.justiceconnect.org.au |
Ph: 03 8636 4400 |
Moonee Valley Legal Service 13A Wingate Ave, Ascot Vale 3032 www.mvls.org.au |
Ph: 03 9376 7929 |
Social Security Rights Victoria www.ssrv.org.au |
Ph: 03 9416 1111 |
Western Community Legal Centre (Free legal assistance & financial counselling) Lvl 1, 72 Buckley St, Footscray 3011 1/8 Watton St, Werribee 3030 www.footscrayclc.org.au |
Ph: 03 9689 8444 Ph: 03 9749 7720 |
Women’s Legal Resource Centre | Ph: 03 9642 0877 |
Women’s Legal Service Victoria Lvl 10, 277 William St, Melbourne 3000 www.womenslegal.org.au |
Ph: 1800 133 302 or 03 8622 0600 |
Victorian Law Foundation Lvl 5, 43 Hardware Lane, Melbourne 3000 www.victorianlawfoundation.org.au |
Ph: 03 9604 8100 |
Victoria Legal Aid – Legal Help 350 Queen St, Melbourne 3000 (Central Office) Lvl 1, Bldg 1, 1100 Pascoe Vale Rd, Broadmeadows 3047 (North-West) 1/474 Ballarat Rd, Sunshine 3020 (West) www.legalaid.vic.gov.au |
Ph: 1300 792 387 Ph: 03 9302 8777 Ph: 03 9300 5333 |
Young Peoples Legal Rights Centre www.youthlaw.asn.au |
Ph: 03 9611 2412 |
Women’s Services
McAuley Community Services for Women (Women & Family Violence Support) www.mcauleycsw.org.au |
Ph: 03 9283 8900 |
Post and Ante Natal Depression Association | Ph: 03 9429 4600 |
Women’s Domestic Violence Crisis Service www.dvvic.org.au |
Ph: 1800 015 188 or 03 9373 0123 |
Women’s Information and Referral Exchange www.wire.org.au |
Ph: 1300 134 130 or 03 9921 0878 |
Women’s Refuge Referral Service | Ph: 1800 015 188 or 03 9329 8433 |
Other Helpful Numbers
Connect Hearing (Hearing Services for Pensioners) www.connecthearing.com.au |
Ph: 1300 656 858 |
National Relay Service (Deaf, hearing or speech impairment) | Ph: 1800 555 677 |
Translating and Interpreting Services | Ph: 131 450 |
Victorian Equal Opportunity & Human Rights Commission Lvl 3, 204 Lygon St, Carlton 3053 www.humanrightscommission.vic.gov.au |
Ph: 1300 292 153 |
Youth Central (Office of Youth) 50 Lonsdale St, Melbourne 3000 www.youthcentral.vic.gov.au |
Emergency Relief & Material Aid Support Services
Make sure that you ring for an appointment before attending, or may be turned away. Services require Healthcare card as ID; you may have to live in their catchment area to access the service. If you are homeless or in crisis accommodation they may waive their policy around catchment.
Altona Community Information Centre Hobson’s Bay 5 Sargood St, Altona Mon-Fri 10am – 3pm Referral service only |
Ph: 9398 5207 |
Anglicare – Lazarus Centre St. Peter’s Church Hall, 15 Gisbourne St, East Melbourne Daily breakfast 7.30-8.30am and BBQ every Friday 11am, clothes, toiletries |
Ph: 9419 3288 |
Anglicare – St Marks Community Centre 250 George St, Fitzroy Daily Daily lunch, tea & Coffee, food parcels, showers, toiletries, washing machines and dryers |
Ph: 9419 3288 |
Brotherhood of St Laurence – Coolibah Centre 67A Brunswick St, Fitzroy Food (free breakfast, lunch $3.00, afternoon tea 20c), showers, laundry facilities |
Ph: 9483 1345 |
Caroline Chisholm Society 12 Shuter St, Moonee Ponds Mon-Fri 9am-5pm Assitance with baby food, formulas, food vouchers for parents with children under 2 years |
Ph: 9361 7000 |
Cohealth 53 Victoria St, Melbourne Shower facilities |
Ph: 9411 4333 |
DouttaGalla Community Health Services 12 Gower St, Kensington Emergency food vouchers, food cheques, limited emergency assistance available for people in financial distress |
Ph: 8378 1600 |
Essendon Citizens’ Advice Bureau Clocktower Centre, 1 Pascoe Vale Rd, Moonee Ponds Mon, Tues & Fri 11am-2.30pm (by appointment only) Food vouchers/parcels for residents of Ascot Vale, Essendon, Maribyrnong and Moonee Ponds |
Ph: 9370 4533 |
Footscray Outreach Mission Mon-Fri 9.30am-3pm 310 Barkly St, Footscray Food vouchers & parcels, medical prescriptions 93 Geelong Rd, Footscray Mon-Fri 9am-3pm Food vouchers & parcels, medical prescriptions |
Ph: 9689 3515 |
Glenroy Community Information Centre 7 Belair Ave, Glenroy Mon-Thurs 10am-3pm Food parcels, Met tickets. Referral service |
Ph: 9768 1600 |
Hanover Southbank 52 Haig St, South Melbourne Laundry facilities |
Ph: 9699 4566 |
Laverton Community Centre Cnr Crown St and Railway Ave, Laverton Mon, Wed & Fri 10am-1pm Food vouchers, travel vouchers, chemist assistance, assistance with some bills, community café & on-site meals for residents of Hobson’s Bay. |
Ph: 9369 4866 or 9369 2726 |
Living Room Primary Health Services 7-9 Hosier Lane, Melbourne Tea/coffee & snacks, chill out space, Centrelink, emergency assistance |
Ph: 9945 2100 or 1800 440 188 |
Melbourne City Mission 214 Nicholson St, Footscray Mon-Fri 9am-4pm Pharmaceutical assistance |
Ph: 9687 4997 |
Melbourne Youth Support Services (Youth 15-25 years) 19 King St, Melbourne Mon-Fri 9am-8pm; Sat-Sun 10am-6pm Referral for food vouchers/parcels and crisis accommodation |
Ph: 9614 3688 |
North Yarra Community Health 75 Brunswick St, Fitzroy Café meals program, showers |
Ph: 9411 3555 |
North Yarra Community Health – Inner Space 4 Johnson St, Collingwood Breakfast program, phone, shower, laundry facilities |
Ph: 9468 2800 |
Ozanam Community Centre 268 Abbotsford St, North Melbourne Mon-Fri Breakfast 9.15-10am, Lunch 12-1pm $2 per meal & Weddinner 6-6.45pm, shower, laundry facilities |
Ph: 9329 6733 |
Presbyterian and Scot’s Church Joint Mission 26 Norwood St, Flemington Coffee, clothes & blankets, books |
Ph: 9376 3777 |
Sacred Heart Mission 87 Rey St, St Kilda Breakfast, showers, laundry facilities, emergency financial aid |
Ph: 9537 1166 |
Salvation Army Community and Support Services 209 Watton St, Werribee Mon, Tues, Thurs & Fri 9.30am-2pm Food vouchers & parcels |
Ph: 9731 1344 |
Salvation Army Crisis Centre 29 Grey St, St Kilda Mon-Fri10am for singles; 10.45am for families Food vouchers & parcels |
Ph: 9536 7777 |
Salvation Army Essendon CnrBuckly St & Mt Alexander Rd, Essendon Mon, Wed & Fri 10.30am-12.30pm Food vouchers & parcels |
Ph: 9375 3249 |
Salvation Army Family Support 69 Bourke St, Melbourne Food parcels by appointment |
Ph: 9653 3213 |
St Mark’s Community Centre 250 George St, Fitzroy Mon-Fri 10am-4pm Drop in centre, food parcels, showers for homeless and asylum seekers |
Ph: 9419 3288 |
St. Mary’s House of Welcome 165-169 Brunswick St, Fitzroy Breakfast 8.30am, morning tea 10.30am, lunch 12.30pm (3 course meal, $2.50), afternoon tea 3pm, showers |
Ph: 9417 6497 |
The Market Place 69 Bourke St, Melbourne No cost supermarket: food, toiletries, clothing, shower |
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The Salvation Army Worship and Community Centre 108 Queen St, Altona Tues-Thurs 10am-2pm Food vouchers for residents of Altona, Altona Meadows/West and Seaholme |
Ph: 9398 1954 |
Traveller’s Aid Southern Cross Station, Spencer St, Melbourne Mon-Fri 10am-4pm, Sat & Sun 12-4pm Emergency assistance with travel arrangements and costs |
Ph: 9670 2873 |
Uniting Care – SunshineMission 32 Withers St, Sunshine Tues-Fri 10am-12.30pm Food parcels for residents of Brimbank(once every 8 weeks) |
Ph: 9311 5900 |
Walker Close Community Centre 180 Millers Rd, Altona North Wed 10am-1pm Food parcels |
Ph: 9318 0521 |
Werribee Support and Housing 19 Duncan’s Rd, Werribee Mon & Fri 10am-2pm Must have referral from local agency or Centrelink: Food vouchers |
Ph: 9742 6452 |
Wesley Footscray Outreach 93 Geelong Rd, Footscray Mon-Fri 9.30am-3pm Food vouchers/parcels, assistance with utility bills, prescriptions, clothing for residents of City of Maribyrnong |
Ph: 9689 3515 |
Wombat Housing and support services 191 Melrose St, North Melbourne Material aid program for residents in the Inner West Food parcels access every 8 weeks on Thurs 2-4pm. |
Ph: 8327 2222 or 1800 887 775 |
Local Councils
Government Agencies